1.Subscriptions and billing

• The Pro subscription renews automatically each month until you cancel. The price and billing period are shown before you pay.
• Payments are processed by Paystack. We never see or store your full card details.

2.Cancelling your subscription

• You can cancel at any time from your account settings — no forms, no emails required.
• Cancellation stops the next charge. Your Pro access continues until the end of the period you've already paid for, then your account moves to the Free plan. Your data is not deleted when you downgrade.

3.Refunds

First subscription payment — 7-day guarantee. If Pro isn't for you, you can request a full refund of your first subscription payment within 7 days of being charged. This applies once per user, to the first payment only.

Renewal payments are non-refundable. Cancel before the renewal date to avoid the next charge — we'll show your renewal date in settings.

AI top-up credits are refundable within 7 days of purchase if unused. Once credits have been partially or fully consumed, the purchase is non-refundable (a first-payment refund under the 7-day guarantee is likewise reduced by the value of any top-up credits consumed).

Billing errors. Duplicate charges, charges after a confirmed cancellation, or amounts different from the displayed price are refunded in full — no time limit, just tell us.

Service failure. If a verified fault on our side made the paid service materially unusable for a sustained period, we will refund or credit that period at our discretion, and always where required by applicable consumer-protection law (including Nigeria's FCCPA and the mandatory consumer laws of your country of residence).

4.How refunds are paid

• Request a refund from mitudosoftwares@gmail.com, from the email on your account, stating the transaction reference (from your Paystack receipt) if you have it.
• We confirm receipt within 2 business days and process approved refunds within 7 business days.
• Refunds go back to the original payment method via Paystack. Depending on your bank, the money may take an additional 5–10 business days to appear.

5.Abuse

The 7-day guarantee exists so you can try Pro risk-free once — not as a mechanism for repeated free months (e.g. refund–resubscribe cycles or duplicate accounts). We may decline refunds that show this pattern, except where a refund is required by law.

6.Chargebacks

If you dispute a charge with your bank instead of contacting us, we may suspend the account while the dispute is open. Contacting us first is almost always faster.

7.Changes

Changes to this policy apply from their effective date and never retroactively reduce refund rights on payments already made. Dated prior versions are retained.